What the marketplace is
The SellTrove Marketplace is a place where products from SellTrove merchants can be discovered by customers. SellTrove operates the marketplace; it does not sell the products listed on it.
Every purchase is a contract between the buyer and the merchant who listed the item.
For buyers
The merchant's own returns, refund and delivery policies apply to your order and are shown on the listing before you buy.
If something goes wrong, contact the merchant first. If it is not resolved, the complaints process on the help centre is available.
For sellers
Listings must be accurate, must use images of the actual product, and must state the real price including any mandatory charges.
Listing eligibility can depend on store completeness, fulfilment record and dispute history. Listings that breach the rules may be removed.
Ranking, promotion and labelling
Marketplace results are ranked on relevance, product quality, seller reliability, availability and other factors. Paid promotion can influence placement; it does not replace relevance.
Paid placements are labelled as sponsored. Placements chosen by SellTrove rather than paid for are labelled differently, so a customer can always tell which is which.
Reviews
Reviews must reflect genuine experience. Buying, selling, incentivising or fabricating reviews, and posting reviews of your own products, are all prohibited.
Contact
Questions about this document can be sent to hello@selltrove.ng. Privacy and data protection enquiries go to privacy@selltrove.ng.