Two different things
This policy covers what you pay SellTrove: subscription fees and advertising credit.
It does not cover what you paid a merchant for goods. Those refunds are governed by that merchant's own refund policy, shown on their store and their listings.
Subscriptions
Subscriptions are billed in advance. Cancelling stops the next renewal; the current period runs to its end.
Where a subscription was charged in error or a service failure prevented use of the platform, contact support.
Advertising credit
Unspent advertising credit can be refunded on request. Spend already delivered is not refundable, except where invalid traffic was charged.
Contact
Questions about this document can be sent to hello@selltrove.ng. Privacy and data protection enquiries go to privacy@selltrove.ng.