You are the seller
The contract of sale for anything sold through your store or your marketplace listings is between you and your customer. SellTrove is not a party to it.
You are responsible for the accuracy of your listings, for fulfilling orders, for the quality and legality of what you sell, and for handling returns and complaints from your customers.
Your obligations
As a merchant you must:
- Describe products and prices accurately, including delivery costs, before the customer pays
- Hold the licences and registrations your trade requires
- Publish a clear returns and refund policy and honour it
- Fulfil orders within the timeframes you state
- Respond to customer enquiries and complaints within a reasonable time
- Handle your customers' personal data lawfully
Payments and settlement
Payments are processed by licensed providers and settle to the bank account you nominate. Settlement timing is set by that provider.
You are responsible for chargebacks, refunds and disputes arising from your sales.
Fees
Subscription fees are as stated on the pricing page. Any transaction or platform fee is disclosed before you sell. Your payment provider charges their own processing fees separately.
Your customers' data
You control the personal data of your customers. SellTrove processes it on your instructions under the Data Processing Terms.
You must have a lawful basis for what you collect and how you use it, and you must give your customers the privacy information they are entitled to.
Ending the agreement
You may close your store at any time, subject to fulfilling outstanding orders.
SellTrove may suspend or terminate a merchant account for breach, unlawful activity, sustained customer complaints, or where a payment provider requires it. Your data remains exportable for a defined period.
Contact
Questions about this document can be sent to hello@selltrove.ng. Privacy and data protection enquiries go to privacy@selltrove.ng.